Refund policy

Return & Refund Policy

At STELLARSEEK, we want you to love what you wear. If something isn't right, we're here to help.

14-Day Return Window

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

Unworn, unwashed, and in its original condition
With all original tags and packaging attached
Accompanied by proof of purchase (order number or confirmation email)

Items That Cannot Be Returned

For hygiene and health protection reasons, the following items cannot be returned or exchanged once the sealed packaging has been opened:

Bras, bralettes, and lingerie
Underwear and briefs
Shapewear and body-shaping garments
Swimwear

This exception is permitted under EU Consumer Rights Directive 2011/83/EU, Article 16(e).

We also cannot accept returns on:

Sale or clearance items marked "Final Sale"
Gift cards
Items damaged through normal wear, washing, or misuse

Please note: If a sealed hygiene item arrives faulty or damaged, you are still fully protected — see "Faulty or Incorrect Items" below.

How to Start a Return

Log in to your STELLARSEEK account and open your order
Select the item(s) you'd like to return and tell us why
We'll email you return instructions within 24 hours
Ship the item back using the address provided

Prefer email? Write to us at limeng@stellarseek.com with your order number and we'll take care of it.

Return Shipping Costs

Reason for return	Who pays shipping
Changed your mind	Customer
Wrong size ordered	Customer
Item faulty or damaged	STELLARSEEK
Wrong item sent	STELLARSEEK

We recommend using a tracked service — we can't be responsible for returns lost in transit.

Refunds

Once your return arrives and passes inspection, we'll process your refund within 5 business days.

Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a further 3–10 business days to appear on your statement.

Original shipping costs are refunded when the return is due to our error.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. This way you won't risk your size selling out while your return is in transit.

Faulty or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund — including all shipping costs.

Your statutory rights under EU consumer law are not affected by this policy.